About Me | Olivia Lucia
About Me.
I’ve always been driven by a mix of creativity, curiosity, and a love for working as part of a team. Playing collegiate soccer taught me discipline, perseverance, and how to thrive in collaborative environments, qualities that continue to shape how I approach challenges. Outside of sports, I’ve found inspiration in storytelling and hands-on creativity, whether teaching myself to sew during COVID or getting lost in books that explore imaginative worlds.
Growing up in fashion showrooms with a family rooted in the wholesale business, I developed an early appreciation for product, customer connection, and the energy of the sales floor. That foundation grew stronger during my time at Bonobos, where I saw how merchandising and design aligned to deliver curated assortments and meaningful customer experiences.
More recently, I stepped into the tech world at ServiceNow, where I’ve gained experience in strategic thinking, cross-functional collaboration, and product-driven storytelling.
Now, I’m excited to take the next step in my career, bringing together my creative instincts, analytical mindset, and passion for building narratives that connect people to products, ideas, and experiences.
Work Experience
April 2024 - Current
Sales Development Representative
ServiceNow
Drive pipeline growth across the Northeast Manufacturing Enterprise segment, partnering with six Account Executives to engage both new and existing customers. Over the past year, I achieved 118% quota attainment, breaking into key accounts such as EnerSys, Colgate, BASF, and LG Electronics. I lead a monthly customer newsletter featuring industry insights and success stories, boosting prospect engagement. I also collaborate closely with product and field marketing to shape go-to-market strategies, craft industry messaging, and support campaign execution through aligned outbound and event initiatives.
October 2023 - April 2024
Lead Development Representative
ServiceNow
Achieved 150% attainment by qualifying inbound leads and identifying key business challenges to effectively position ServiceNow’s solutions, ultimately earning a promotion. I also played a key role in campaign execution by customizing outreach scripts and refining messaging in partnership with regional marketing and sales enablement teams.
August 2021 - October 2023
Wholesale Sales Associate
Bonobos
Managed specialty retail accounts, overseeing purchase orders, reorders, and returns to achieve on-time fulfillment rates and strengthen account retention. Analyzed weekly sales data to optimize inventory flow and recommend assortment shifts. Created customized line sheets based on buyer trends and seasonal priorities, and led in-person market appointments at account HQs to secure seasonal buy-in. Collaborated closely with production and merchandising teams to ensure accurate sizing, timely deliveries, and alignment across seasonal go-to-market efforts.
My Portfolio
Welcome to my portfolio. Here, you’ll find a curated selection of my work—from creative sales campaigns I’ve developed at ServiceNow to brand collaboration concepts and visual dossiers created during my time at Parsons.
Experiences
From fashion showrooms to manufacturing plant tours, my journey spans both creative and technical spaces. I’ve collaborated with cross-functional teams, pitched product assortments, and built strong customer connections, all while staying grounded in curiosity, teamwork, and a drive to learn and grow.
